Terms Of Service

ReferLocal Terms of Service

By using this Web site (the “Web site”), you (“you” or the “Member”) agree to the terms and conditions provided below. If you do not agree to these terms and conditions (the “Terms of Use” or “Member Agreement”), please refrain from using this Web site immediately. If you have any questions or need clarification regarding this Member Terms of Service please e-mail

Our Services:

ReferLocal is a digital advertising platform connecting local businesses and consumers through the Web site and through various digital and traditional media partners. By becoming a member on ReferLocal you (the “Member”) will have exclusive access to deals and offers from all types of businesses (the “Advertiser”) in your location. Members earn money for referring new members that purchase deals. This summary of our services is not meant to be exhaustive and will change from time to time.

Conditional Use of ReferLocal Services and Web site

Use of ReferLocal is contingent upon your agreement to the below conditions.

As a Member of you agree:

  • To adhere to any and all rules and conditions set out by each ReferLocal advertiser
  • Are at least 18 years old
  • Not to reproduce any part of this site without prior written approval from ReferLocal; Violators will be prosecuted under applicable laws
  • To follow all applicable laws in your place of residence
  • To adhere to any and all rules, conditions, and limits outlined by the ReferLocal Member Terms of Service
  • That advertiser information is deemed confidential and may not be shared for any commercial purpose, including for your own personal monetary gain; Members found poaching advertisers from ReferLocal by signing up as a member for the purpose of extracting confidential advertiser information will immediately be terminated as a member and will be prosecuted by applicable laws
  • Not to use ReferLocal for your own commercial gain without agreement from ReferLocal
  • That you and only you are solely responsible for your username and the activity that occurs while signed in to or while using ReferLocal using your username;
  • To share information within the ReferLocal community that you are authorized to share; Sharing false information or unauthorized content will result in immediate termination and you may be prosecuted by applicable laws; ReferLocal reserves the right to promote unique content shared by you for the purpose of explaining or promoting the ReferLocal system in whatever capacity or medium we choose, including Web based communication, mobile communication, face-to-face communication or any other type of communication currently or conceived at a future time and place
  • That any and all content submitted by you but deemed inappropriate by ReferLocal can be removed at our full discretion – this includes any content we are made aware is inappropriate, unlawful, or otherwise inconsistent with the ReferLocal Member Terms of Service as outlined here and referred to from time to time in various mediums and in the interest of ReferLocal advertisers and members
  • To not verbally, physically, or digitally abuse or harass a ReferLocal or ReferLocal VIP Employee or representative. Your FIRST offense will result in lifetime account termination and ban from all ReferLocal properties without refund. We reserve the right to make this decision at our discretion.

Member Account

Membership is required to redeem offers, deals, and to purchase vouchers. You will be prompted to sign-up for a free membership account upon entering the Web site for the first time. Upon providing your name and e-mail you will be granted temporary access to the ReferLocal Web site. As part of the Member sign-up process you will receive a confirmation e-mail upon sharing your e-mail information with us that will instruct you on next steps to set-up and complete your Member account. Confirmation of your e-mail is a condition of your formal confirmation as a Member of

Your Member account includes confidential and private information about you and will only be used for purposes of identifying you as a Member of ReferLocal. Providing accurate information about yourself is a condition of your Membership; should information about yourself, including name, address, phone number, or any other Member information change you are expected to update your Member profile. Inaccurate Member information may result in temporary or permanent termination as a Member on ReferLocal.

Your member account is associated with your e-mail and a password. It is your responsibility to keep your username and password confidential; granting others access you’re your username and / or password is at your own risk – anyone authorized by you to access your account must adhere to the same Member Terms of Service outlined here and referenced at various points and through various mediums of the ReferLocal system. It is highly recommended that you keep your user information confidential at all times and assume a similarly high standard of care that you would for other private, confidential, secure user accounts.

Disclosure of Information

As a Member of ReferLocal you may be given the opportunity to create or share content. By virtue of sharing information within the ReferLocal Community Forum you agree that the information you share may be public; this disclosure rule does not apply to your confidential account information and only applies to information your share on ReferLocal community message boards or as part of a review of a ReferLocal advertiser or Member.

Use of 3rd Party Social Network Tools

As a Member of ReferLocal you are provided numerous social sharing tools that allow you to easily share exclusive deals and offers from ReferLocal. Use of such tools on ReferLocal, including Facebook, Twitter, and any other social network or communication mechanism does not supersede rules provided and outlined by the individual and unique terms and conditions of each tool; therefore, by using tools on ReferLocal you are also agreeing to adhere to the rules and conditions of those tools as agreed upon when signing up for the tool. Misuse of any tool on ReferLocal may result in immediate termination. Security and Privacy

As part of the process of purchasing a Deal voucher you may be required to provide credit card information. As a Member of ReferLocal any and all confidential information, including credit card information will be maintained with appropriate privacy and security protections. You agree that information provided to ReferLocal in connection with the purchase of a Deal, other than your credit card information, may be disclosed by ReferLocal to the advertiser for purposes of provisioning the offer. Advertisers may use your e-mail or phone number to follow-up with you for purposes of offer redemption or to provide additional information on the advertiser’s product or service.

The ReferLocal Privacy Policy (click here to view full details) explains how we collect, use and disclose information that pertains to your privacy. The Privacy Policy forms part of our agreement with you and is incorporated into this Member Terms of Service Agreement by reference.

Any communications between you and ReferLocal, such as email or other correspondence, in which you offer suggestions or comments for improving or modifying our platform or service will be deemed by us to be non-confidential and non-proprietary, and you agree that such information may be used by us without any limitation whatsoever. Should you have any questions regarding this provision please do not share such information.

Member Behavior and Conduct

It is our goal to make the use of the ReferLocal Web site and Services a good experience for all Members, so you agree not to do any of the following:

  • conduct or promote any illegal activities while using the Web site, Services, or Mobile applications;
  • upload, distribute or print anything that may be harmful to minors or otherwise unlawful;
  • attempt to reverse engineer, decode, or jeopardize the correct functioning of the ReferLocal Web site or Services, or otherwise attempt to derive the source code of the software (including the tools, methods, processes, and infrastructure) that enables or underlies any aspect of ReferLocal;
  • attempt to gain access to secured portions of the Web site or Services to which you do not possess Member privileges;
  • upload or transmit any form of virus, worm, Trojan horse, or other malicious code with deceptive intent;
  • use the Web site or Services to generate unsolicited email advertisements or spam;
  • use any automatic or manual process to search or harvest information from the Web site or Services, or to interfere in any way with the proper functioning of the Web site and Services; or act as another Member of ReferLocal in an unlawful way or inconsistent with the Member Terms of Service
  • Any Member behavior that is deemed in violation of the Members Terms of Service may result in immediate and irreversible termination from ReferLocal. Illegal and / or inappropriate activity will not be tolerated and will be immediately handed over to appropriate authorities.

    3rd Party Web sites, Non-Owned Content, and Member Generated Content

    The ReferLocal system may link to other 3rd party Web sites and utilize content from 3rd party Web sites for purposes of providing Members with access to tools or to explain a specific product, service, offer, or deal – use of such information or reference thereto is not meant to endorse the 3rd party and does not supersede the terms and conditions of using such tools or content of the 3rd party. You and only you are responsible for reviewing and agreeing the terms and conditions of any 3rd party tool before using it.

    ReferLocal offers certain tools and is likely to offer additional tools in the future that allow Members to create and share content on ReferLocal and various partner content Web sites. While it is our intent to adhere to strict rules regarding appropriate, tasteful, and relevant content sharing we cannot be held to a standard beyond what is reasonable. We will take action against Members sharing inappropriate content as soon as we locate it or are made aware and validate its inappropriate use; however, we realize that from time to time Members may generate and share content on ReferLocal and partner sites that is deemed inappropriate – we will do our best to enforce our policies and minimize such activity from disturbing the ReferLocal community and your personal experience as a Member.

    Daily Deals / Deals of the Day / Group Buying

    ReferLocal provides consumers with opportunities to purchase products and services from third party advertisers ("Advertisers") with a time limited promotional added value (a “Daily Deal,” "Deal," or “Group Buying” herein referred to as “Deal”). Advertisers agree to offer deeply discounted deals in order to access the ReferLocal local digital advertising platform (digital distribution) and Membership, as well as because of the support provided by various traditional media partners (traditional media distribution).

    The Process

    The “Deal” requires you to purchase a voucher that represents a discounted cost of the monetary value of the voucher. For instance, ReferLocal may offer a $50 voucher for $25. The purchase process requires you to use a valid credit card to make the purchase. Each voucher offer is unique from other voucher offers and may have distinct and specific terms and conditions that limit the use of the voucher – it is your responsibility to carefully review the terms and conditions (also referred to on the site as “Fine Print”) of each voucher offer. Paying for an offer constitutes your acknowledgment of the terms and conditions of the offer and becomes a contract between you and the Advertiser as to the proper use of the voucher. Careful attention should be paid to expiration dates, limited use during certain times of the week, month, or year, and any other fine details regarding the offer.

    Upon agreeing to purchase a Deal voucher and submitting your credit card information you are also agreeing to be a Member of ReferLocal. Should there be any confusion as to your membership status you are deemed a member either by submitting and confirming your e-mail or by submitting your credit card information to purchase an offer. ReferLocal reserves the right to only cancel vouchers and refund payments associated with vouchers if either (1) the advertiser does not fulfill the offer or (2) the offer was purchased through the unauthorized use of a credit card.

    Once you submit your credit card information as part of the voucher purchase process and confirmation of your credit card information you will have the ability to automatically print out your voucher. In addition, your purchased voucher will become part of your “My Vouchers” section of your Membership account and can be printed out at a later date until the offer is redeemed. Once the voucher is redeemed you will not be able to print the voucher again, although you will be able to retrieve a history of all your purchased vouchers at any time. Any unauthorized use of a Deal Voucher is a violation of this agreement and is grounds for immediate termination from ReferLocal. Reproduction of a voucher for the purposes of defrauding an advertiser or ReferLocal is forbidden.


    Deal offers are typically 24 hours in length (see “Time Element” below) and require a voucher purchase. Deal offers include feature placements on, digital partners, and participating traditional media properties, including print, radio, and television. Most Deal vouchers include deep discounts of 50-90% off.

    Group Buying

    Group Buying offers are very similar to Deal offers in that vouchers are involved and the voucher must be purchased upfront. Group Buying offers typically have longer durations than 24-hours (see “Time Element” below) and may include discounts as low as 25% off.


    All Deal and Group Buying offers include a “tip” number, which is defined as the number of vouchers required for an offer to tip or become active for all Members who have purchased the voucher and for all Members thereafter who purchase the offer. Tipping limits may be different for each Advertiser voucher. Offers that do not tip do not become active and those Members who have purchased vouchers of a non-tipped offer will receive a full refund and / or the Member’s credit card will not be charged.

    Time Element

    All Deal and Group Buying offers have specific time elements – typically 24 hours or less for a Deal and one week or more for a Group Buying Offer. Once the time element expires the offer as stated is not longer eligible for purchase. There are no grace periods and all time requirements are adhered to strictly. See Advertiser Fine Print for time restrictions on the use of any voucher once purchased.

    Quantity Limit / Voucher Cap

    Some Deal and / or Group Buying offers may include a limited number of available vouchers or voucher cap. As such, any offer with a quantity limit will be deemed complete without regard to time once a cap is reached. In the event that more vouchers are sold than available ReferLocal reserves the right to cancel and refund those purchases that are made after a cap is reached.

    General Voucher Terms and Conditions

    Unless otherwise stated in the Voucher or required by law, the following additional terms apply to all Vouchers:

  • no cash value for any Deal Voucher,
  • no cash back will be issued for partial redemption of the paid portion of a Voucher, except as required by law,
  • no cash back or credit will be issued for partial redemption of the promotional portion of a Voucher,
  • Vouchers cannot be combined with any other coupons or promotions unless otherwise noted in the Voucher,
  • Vouchers cannot be used for taxes, tips, prior balances, shipping or handling, as applicable,
  • neither ReferLocal nor the Advertiser is responsible for lost or stolen Vouchers or Voucher reference numbers,
  • use of a Voucher for alcoholic beverages is at the sole discretion of the Merchant (which may be limited by applicable state or provincial law), unless otherwise noted on the Voucher,
  • duplicate use, sale or trade of a Voucher is prohibited, except as required by law,
  • unless otherwise stated at the time a Voucher is purchased, the Voucher price does not include sales, value added or use taxes, which may be charged to you separately by the Advertiser at the time you redeem the Voucher.
  • Daily Deals / Deals of the Day / Group Buying

    ReferLocal provides consumers with opportunities to purchase products and services from third party advertisers ("Advertisers") with a time limited promotional added value (a “Daily Deal,” "Deal," or “Group Buying” herein referred to as “Deal”). Advertisers agree to offer deeply discounted deals in order to access the ReferLocal local digital advertising platform (digital distribution) and Membership, as well as because of the support provided by various traditional media partners (traditional media distribution).


    First-time refund request; Unconditional Money-Back Guarantee

    ReferLocal is dedicated to your complete satisfaction. As a Member in good standing you are entitled to a full unconditional refund, no questions asked on your first refund request assuming the voucher has not been redeemed, the voucher has not expired, and the advertiser has not been paid. If an offer has already been redeemed, no refund will be issued. If your voucher was for an event the transaction will only be refunded if the request is made 72-hours before the day of the event. To be clear, if you redeem your voucher but did not like the food, beverage, product, service, or experience associated with redemption of the voucher a refund will not be granted, although we will take your feedback into careful consideration when posting additional vouchers for said Advertiser.

    Refunds after first time request; Conditional Money-Back Guarantee

    ReferLocal is dedicated to your complete satisfaction. After your first-time, unconditional money-back guarantee refund request is exhausted (see above), and as a Member in good standing you can request a refund up to 72-hours after purchase for any reason or no reason at all – a refund will be issued assuming the voucher has not been redeemed. If an offer has already been redeemed, no refund will be issued. To be clear, if you redeem your voucher but did not like the food, beverage, product, service, or experience associated with redemption of the voucher a refund will not be granted, although we will take your feedback into careful consideration when posting additional vouchers for said Advertiser.

    Offer Types other than Deal and Group Buying

    ReferLocal provides advertisers with the ability to generate business leads through various offer types, including Deal, Daily Deals, Group Buying, Pay-Per-Call, and Online Leads. The terms and conditions of this agreement applied to all offer types.

    ReferLocal Pay-Per-Call and Online Lead acquisition technologies are proprietary systems and provide Members with a breadth of offers from all types of local and professional service businesses, including restaurants, spas, law firms, contractors, HVAC professionals, pool installation and service companies, cleaning professionals, hot air balloon experiences, wealth managers, belly dancers, sky diving instructors, karaoke DJ’s, wedding planners, photographers, dentists, chiropractors, clowns, ticketing venues, casinos, dog kennels and trainers, karate instructors, yoga instructors, ballet pros, ski slopes, water parks, and 24,342 other local and professional service companies.

    As a Member you agree not to fraud Advertisers in any way regardless of “offer type” and that you will only submit your information to Advertisers that you are interested in learning more about.

    Phone numbers assigned to Advertisers as part of the ReferLocal Pay-Per-Call service may only be used by Members for purposes of contacting an Advertiser to learn more about the offer presented and not for personal purposes. Violation of this rule is a breach of the Member Terms of Service and may result in termination.

    ReferLocal VIP

    By checking the box and providing your credit card billing information, you agree that your membership subscription in the ReferLocal VIP Program will automatically renew for successive renewal terms, and you expressly authorize and permit ReferLocal VIP to bill your membership renewal fee to the credit card you have provided, until you cancel the automatic renewal of your services.

    Automatic renewal transactions will usually be processed on the day before your valid membership expires, so if you want to cancel your automatic renewal, you must do so at least 48 hours prior to your membership expiration date to ensure that the cancellation is possible. You will not be able to cancel an auto-renewal on the day it is due to be processed.

    ReferLocal will notify you of any failure to process an auto-renewal and you can then arrange for alternative payment.

    You agree that you are responsible for payment the membership fee you have set to auto-renew. Once the membership renewal has been processed it cannot be reversed nor any fees refunded.

    Monthly membership will begin on the date of purchase and last for 29 consecutive days immediately following. Fees cannot be pro-rated and membership cannot be paused.

    Flexible Payment Plan Terms

    By choosing a flexible payment plan through the RL VIP Black Card Program, you are entering into a legal agreement with ReferLocal VIP. The terms of this agreement are solely between the member on file and ReferLocal VIP.

    Furthermore, you hereby consent to pay the agreed upon monthly installments by valid credit card on file within your RL VIP account.

    There are no cancellations or refunds, and this is a legally binding contract for membership in exchange for membership the RL VIP Black Card Program.

    Payments are made on the date of the purchase in proceeding months, based on the chosen plan. For example if you purchase a six (6) month flexible payment plan on the 15th of February, your payment will be due on the 15th August.

    All members in flexible payment plans are required to have a valid credit card on file, and are required to notify the VIP office immediately at 570-846-0432 to make any changes, including but not limited to updates or a change of card.

    ReferLocal VIP reserves the right to refuse the payment plan to customers as it sees fit.

    ReferLocal VIP reserves the right to alter or change these Terms at any time.

    RL VIP Overdue Accounts Policy

    In the first instance of a failed transaction for a pre-scheduled flexible payment, you will be sent an email requesting you contact the office with a new credit card to place on file. Should there be an issue with your email or the inability to make contact, the RL VIP team will use the phone number on file to communicate.

    VIP Black Card accounts 15 days overdue will be cancelled immediately and you will be legally responsible for a $30 cancellation fee due upon termination.

    Upon account termination, VIP Black Cards must be returned to the ReferLocal VIP office, located at 62 South Main Street, Wilkes Barre, Pa 18701. Failure to comply will result in a $25 fee.

    ReferLocal VIP reserves the right to submit any non-compliance issues regarding a flexible payment, to a debt collection agency.

    RL VIP benefits as well as participating merchants are subject to change at any time. In no way does this constitute grounds for early account termination and/or reimbursement in any amount. Upon payment, you acknowledge that the RL VIP program is an annual commitment and cannot be cancelled until the final annual payment is made. All cancellations should occur directly through the members account and will only affect the following year- as the program will automatically renew at the end of each year. If a member wishes to cancel an annual membership, the cancellation must take place before the account renews. All accounts renew on the day of the initial sign-up- unless the account date was modified by a ReferLocal employee. Additionally, to avoid a $10 fee, the membership card must be returned to the ReferLocal office at 66 South Main Street, Wilkes Barre, Pa 18708.

    For further details about our payment plans please contact us at 570-846-0432.


    We may change or discontinue the Site or any of the Services at any time without prior notice. We reserve the right to terminate this Agreement at our election and for any reason, without prior notice, and this Agreement will automatically terminate in the event that you violate any of the terms and conditions set forth below. In the event of any termination, you will immediately cease access to the Site and Services. Any Voucher issued prior to termination will be honored according to its terms and the terms of this Agreement specifically applicable to such Voucher.


    As a member as part of this agreement you agree to defend, indemnify and hold harmless ReferLocal, LLC and its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to reasonable attorney's fees) arising from: (1) your use of and access to or any ReferLocal mobile or web-based application; (2) your violation of any term of these Terms of Service; (3) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (4) any claim that any content submitted by you causes damage to a third party. This defense and indemnification obligation will survive these Terms of Service and your use of or any ReferLocal mobile or web-based application existing or in the future.

    Intellectual Rights and Responsibilities

    You agree that notwithstanding the rights of 3rd parties and recognized partners, the content, interface, tools, technology, and system referred to above and herein as “ReferLocal” is the intellectual property of ReferLocal, LLC and may not be used for any purpose other than the specified purposes. No part of this system is expressed as public domain and access to this system constitutes an agreement to hold confidential those aspects of the system deemed as such, including, but not limited to business process.

    ReferLocal maintains all applicable copyrights, trademarks, intellectual, and other proprietary rights associated with the ReferLocal Web site and system. “ReferLocal” is our trademark. Any other product, service, or company names that are mentioned on the Site or provided as part of the Services may be trademarks of their respective owners. ReferLocal reserves all rights that are not expressly granted to you in this Member Terms of Service Agreement.

    Content provided by ReferLocal, its partners, and Members is provided to you “AS IS” for your information and personal use only and may not be used, copied, reproduced, modified, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. ReferLocal reserves all rights not expressly granted within this agreement.

    As between you and us, you retain any intellectual property rights in any copyrighted materials and trademarks that are contained in content that you post to the ReferLocal. You grant us an irrevocable, perpetual, non-exclusive, royalty-free, fully paid, worldwide license, with rights to sublicense through multiple levels of sublicensees, to reproduce, make derivative works of, translate, distribute, publicly perform and publicly display in any form or medium, whether now known or later developed, make, use, sell, import, offer for sale, otherwise commercially exploit and exercise any and all such rights, under any and all of your intellectual property rights related to the content in any manner we choose. If you have any rights to the content that cannot be licensed to us, you unconditionally and irrevocably waive the enforcement of such rights, and all claims and causes of action of any kind against us or related to our customers and partners, with respect to such rights as expressed in this agreement.

    Entire Agreement

    These Terms of Service, together with the Privacy Policy at and any other legal notices published by ReferLocal on the Web site or as art of any unique voucher or offer contained on this site, shall constitute the entire agreement between you and ReferLocal. We may change the terms of this Member Terms of Service from time to time on a going-forward basis, and any such modifications become effective immediately upon being posted to the herewith. It is your sole responsibility to check from time to time to view any such changes in the agreement. If you do not agree to any changes, if and when such changes may be made to the agreement, you must cease use of the ReferLocal Web site and system. Your use of any part of ReferLocal after any modifications to the Agreement indicates that you agree to such modified Agreement. Any changes to this Agreement (other than as set forth in this paragraph) or waiver of ReferLocal’s rights hereunder shall not be valid or effective except in a written agreement bearing the physical signature of an officer of ReferLocal or other custodian or designated right holder. No purported waiver or modification of this Terms of Service by ReferLocal via any other communication mechanism than this page will be authorized or recognized.